Awareness:

As the Mission and Vision have been defined already, the awareness stage will put this together as a complete package in order to initiate the visioning process. The quality culture will be part of the awareness campaign, which will involve a structured series of seminars at both high executive level and at management and worker levels. The awareness initiative will be heavily supported by a communications package, which will help to identify the organisation culture of quality.

Assimilation:

The ECBPM/ABLE will put in place a strong development structure, which will enable organisations to identify, certified and competent people to drive the quality initiatives.

Application:

This would involve mapping all processes and activities, developing KPI’s, benchmarking, optimising current procedures and processes and establishing the gaps between where we are now and where we should be. This is an intensive stage of the process whereby we will develop a tailor-made methodology to refine and integrate all areas of the business to fall in line with the total quality initiatives. Some areas may be fine-tuned whilst others developed.

Assessment:

This may take a number of forms and will use a variety of tools and techniques, such as Balanced Scorecard, Strategic Planning, Gap Analysis and Benchmarking for Best Practice and of course, the EFQM Excellence Model.

Appraisal:

To ensure that the right design leads to the right result; re-evaluation of our work may take the format of self-assessment or the use of the Ladder of Excellence. Each appraisal will check the progress and degree of maturity of the initiatives and efforts in place.

Action:

It has been customary at ECBPM (and consequently, ABLE) to work closely with clients, associates and stakeholders to ensure that our knowledge and doctrine gets embedded in the culture of organisations we support. As such, the various audits and assessments will ensure that we have a continuous action plan that will ensure that organisations are achieving the goals such as cost reduction, reinforcement of brand, speed and quality of processes and information, empowerment for all concerned, strong quality culture, working synergies, quality decision-making, enhancement of competitive advantage, excellence in customer service etc.

Ambition:

Realization of the key strategic objections thus ensuring that the momentum of excellence continues and ensuring that sustainability is not compromised.